149 Clear Creek Drive,Unit 108, Ashland, OR 97520 1-541-482-8333 info@northwestmemorycenter.com

Patient Portal


Happy March!

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Upcoming Office Closures:

Our office will be closed with limited availablity from April 1st-April 8th. We will be back in the office on 4/10.



Office NEWS: 

We have a new Administrative Assistant joining the team both in the office and remotely. Her name is Amy, and we are so grateful to have her. Thank you for making her feel welcome to the NWC family!





CURRENT HOURS: We are currently seeing patients Mondays and Wednesday from 9:30 AM - 5 PM (closed for lunch between 12:30-1:30PM) and Thursdays from 1:30pm-5pm. If you have business with the office staff on a Thursday morning, please call the office or send a portal message to schedule a time to come in. 

 

 

PATIENT PORTAL: The portal is a great space to send a quick message to the office, update your account details, view your visit summaries, and pay your bill. Please be aware that if you send a clinical portal message that really should be a short telephone appointment and/or requires Dr. Gordon to do a chart or supplement review to fully answer your question(s) you may be charged a fee between $40-80.


ADMINISTRATIVE FEES: We are a small office with no separate insurance or billing department. If you need our office staff to contact your insurance about coverage for diagnositcs or perscriptions or to submit Prior Authoirzations there will be an administrative charge of $20.  



PRESCRIPTION REFILLS: Please allow up to 72 hours for prescriptions to be completed after the time of receipt. If we receive a prescription request on a Friday or over the weekend, it may not be completed until the following week. 


Please contact the office if you have any questions. Thank you for your understanding and we look forward to working with you to make sure you receive access to the highest quality medical care. 

 

 Our fax number is 541-482-8398.

 

Thank you,

NWC Team


2023 FEES: Due to increases in our basic operating costs we have increased our rates beginning on January 15, 2023. You can see a list of our current charges in your Patient Portal under "Labs and Documents" then "General Resources for All Patients". 


 


Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

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