149 Clear Creek Drive,Unit 108, Ashland, OR 97520 1-541-482-8333 info@northwestmemorycenter.com

Patient Portal

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Happy September!

(Please scroll down for important updates)


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Billing Notice:

Paper statments have been sent on 9.4.24

Our administrative staff will send out electronic statements through the portal every 3-4 weeks. If you do not often check your portal, we may email you a statement. Paper statements are generated and sent via USPS quarterly to the address we have in your patient chart. It is our preference and request that patients have a credit card on file with permission to bill you directly every 3-4 weeks. Please reach out if you have any questions.


Upcoming Closures:

Office Closed: Monday October 14th, Indigenous Peoples Day

Thursday October 31st, Halloween/Samhain 



REGARDING SUPPLEMENTS LISTS:

Patients are responsible for completely reveiwing supplements and updating their list prior to an appointment. Please upload your supplements as a document or send them as a portal message. For patients who bring in or upload handwritten lists, there will be an administrative charge to transcribe them into your chart. If you have not updated or reviewed your supplements list prior to your appointment and your practitioner needs to review your list retroactively you may be subjected to a records review charge.





CURRENT HOURS: We are currently seeing patients Mondays and Wednesday from 9:30 AM - 5 PM (closed for lunch between 12:30-1:30PM) and Thursdays from 1:30pm-5pm. If you have business with the office staff on a Thursday morning, please call the office or send a portal message to schedule a time to come in. 

 

 

PATIENT PORTAL: The portal is a great space to send a quick message to the office, update your account details, view your visit summaries, and pay your bill. Please be aware that if you send a clinical portal message that could be a short telephone appointment and/or requires Dr. Gordon to do a chart or supplement review to fully answer your question(s) you may be charged a fee between $40-80.


ADMINISTRATIVE FEES: We are a small office with no separate insurance or billing department. If you need our office staff to contact your insurance about coverage for diagnositcs or perscriptions or to submit Prior Authoirzations there will be an administrative charge of $20.  



PRESCRIPTION REFILLS: Please allow up to 72 hours for prescriptions to be completed after the time of receipt. If we receive a prescription request on a Friday or over the weekend, it may not be completed until the following week. 


Please contact the office if you have any questions. Thank you for your understanding and we look forward to working with you to make sure you receive access to the highest quality medical care. 

 

 Our fax number is 541-482-8398.

 

Thank you,

NWC Team




 


Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

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