Happy NOVEMBER!

(Please scroll down for important updates)

Upcoming Closures:

November 11th Veterans day- We are OPEN but the office will start the day at 11am.

CLOSED November 27th- 28th Thanksgiving- We will be back in the office on Monday December 2nd.

REGARDING SUPPLEMENTS LISTS:

Patients are responsible for completely reveiwing supplements and updating their list prior to an appointment. Please upload your supplements as a document or send them as a portal message. For patients who bring in or upload handwritten lists, there will be an administrative charge to transcribe them into your chart. If you have not updated or reviewed your supplements list prior to your appointment and your practitioner needs to review your list retroactively you may be subjected to a records review charge.

Billing Notice:

Paper statments have been sent on 9.4.24

Our administrative staff will send out electronic statements through the portal every 3-4 weeks. If you do not often check your portal, we may email you a statement. Paper statements are generated and sent via USPS quarterly to the address we have in your patient chart. It is our preference and request that patients have a credit card on file with permission to bill you directly every 3-4 weeks. Please reach out if you have any questions.

CURRENT HOURS: We are currently seeing patients Mondays and Wednesday from 9:30 AM - 5 PM (closed for lunch between 12:30-1:30PM) and Thursdays from 1:30pm-5pm. If you have business with the office staff on a Thursday morning, please call the office or send a portal message to schedule a time to come in. 

PATIENT PORTAL: The portal is a great space to send a quick message to the office, update your account details, view your visit summaries, and pay your bill. Please be aware that if you send a clinical portal message that could be a short telephone appointment and/or requires Dr. Gordon to do a chart or supplement review to fully answer your question(s) you may be charged a fee between $40-80.

ADMINISTRATIVE FEES: We are a small office with no separate insurance or billing department. If you need our office staff to contact your insurance about coverage for diagnositcs or perscriptions or to submit Prior Authoirzations there will be an administrative charge of $20.  

PRESCRIPTION REFILLS: Please allow up to 72 hours for prescriptions to be completed after the time of receipt. If we receive a prescription request on a Friday or over the weekend, it may not be completed until the following week. 

Please contact the office if you have any questions. Thank you for your understanding and we look forward to working with you to make sure you receive access to the highest quality medical care. 

 Our fax number is 541-482-8398.

Thank you,

NWC Team